Returns & exchanges
We gladly accept returns, exchanges, and cancellations
Contact us within: 14 days of delivery
Ship items back within: 21 days of delivery
Request a cancellation within: 24 hours of purchase
The following items can't be returned or exchanged:
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
-Custom or personalized orders
- Items on sale
Returns and exchange details:
We want you to be happy with your purchase!
If you are unhappy with your purchase, please contact us right away (within 7 days of receipt) so we can work together towards resolving the issue.
If needed, the item can be exchanged for something else, or returned for a refund, minus shipping costs in both countries. Please return the item, unused, in its original jewelry box, and insured for the full value of the piece, within 7 days of receipt. We will process the refund as soon as we receive it, in its original condition.
Custom orders and personalized jewelry are non-refundable and non-exchangeable. We are sure you understand! However, we will work with you to try and resolve any issue you may have.
We make every effort to carefully choose pictures and describe each item exactly as it is. In the rare instance that your item is not as described please message us within 7 days of receipt and we will review your request. Most of our products are hand-made to order and created specifically for you. If you have any questions, concerns, or would like more photos or item descriptions, write to us before placing any orders.
We do not accept returns or exchanges on resized rings.
**Return shipping charges remain the responsibility of the buyer**
In Stock Ready to Ship and One of a Kind Jewelry:
All ready to ship items, with no changes made to the original item, are returnable for a full refund minus shipping costs in both countries.
Delays in returns or damaged returns can affect your refund amount. We will cover all shipping charges for return of an item "not as ordered" if it's our mistake. Approved refunds are not processed until we have received the item and verified it is in the same new, unworn condition as when shipped. Customs fees are not refundable. Refunds are processed back to your original method of payment. Delayed returns (over 14 days) of any items, including "ready to ship" items will not be eligible for a refund.
Returns of Custom/Made to Order Jewelry:
Please do not return items without authorization.
Please read descriptions, measurements and size directions carefully, we do our best to provide accurate photos and fully describe each item clearly but because each item is hand made there might be slight variations from the picture.
Items produced specifically on request and custom-sized rings are non refundable and cannot be exchanged. We strongly suggest getting sized at a jewelry store before ordering to avoid this.
Most custom made to order jewelry is not returnable for a full refund. However, If Approved:
* Customer must notify shop within 48 hours of receipt
* Customer pays shipping plus 15% restocking fee
* Jewelry MUST be in new, unworn, unaltered condition
* Item must be returned/shipped within 14 days, tracking and insurance preferred
* Unusual situations will be handled on a case by case basis. Please contact us with any concerns.
* Rings made to size, are subject to a 30% restocking fee.
* Shipping is non refundable
* Hand engraved, personalized items, custom orders and personalized jewelry are not eligible for return.
We recommend shipping returned merchandise via insured parcel post for tracking purposes and that the customer request adequate insurance to cover the purchase price of the shipment. We will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled. Shipping charges for any returned item(s) are the client’s responsibility.
* Free exchanges for same or higher price on any made to order item, additional charges will apply for higher cost items
*Customer pays return shipping for exchanged item.
*Exchanges on special orders will be dealt with on an individual basis
For custom made to order jewelry, please read descriptions and ask in advance if an item you are ordering is returnable or can be exchanged.
* We reserve the right to refuse return of any merchandise that does not meet the above return requirements in our sole discretion.
INSTRUCTIONS FOR RETURNING OR EXCHANGING ITEMS:
- Contact us first! we will be able to provide you with more detailed instructions!
- When mailing the item back to us - if sending internationally from the United States or elsewhere, please be sure to mark the item as 'RETURNED MERCHANDISE' on the customs form and please use your country's postal service to send it.
*Please do NOT send returns via UPS, FedEX or any other courier, as they attach brokerage fees and the item will be returned to you.
- We will notify you as soon as we receive the item and then provide your refund or send out the exchange piece.