Shipping, returns & exchanges
* Important Information *
Please read descriptions, measurements and size directions carefully, we do our best to provide accurate photos and fully describe each item clearly but because each item is hand made there might be slight variations from the picture.
Items produced specifically on request and custom-sized rings are non-refundable and cannot be exchanged. We strongly suggest getting sized at a jewelry store before ordering.
We make every effort to carefully choose pictures and describe each item exactly as it is. In the rare instance that your item is not as described please message us within 7 days of receipt and we will review your request. Most of our products are hand-made to order and created specifically for you. If you have any questions, concerns, or would like more photos or item descriptions, write to us before placing any orders.
We are shipping overseas. Please take into account shipping times. Shipping times can vary greatly from country to country and take anywhere from a few days to several weeks to arrive.
'Ready to ship' orders ship within 2-7 business days of payment received.
'Made to order' orders ship within 1-3 weeks of payment received.
We offer shipping options:
1. Courier shipping times are 2-5 business days.
* Please write us your phone number in a message and a courier will deliver it to your given address.
*We combine shipping for multiple purchases.
2. Registered Airmail - Standard shipping method. Shipped with tracking code, arrives in 14-30 business days. This is the shipping method we use to send to countries where the courier service is not available. It should be noted that it is not a courier service and therefore does not require the signature of the recipient at the time of delivery.
The shipping times mentioned above are estimated and can take longer depending on customs and security clearance times. We cannot be responsible for unanticipated delays.
The tracking code for your shipment will be sent to your email address as soon as your purchase has been shipped.
If you purchase goods from abroad, Customs Duty and/or Import VAT may be due. It is the responsibility of the buyer to pay those fees.
If your billing and shipping addresses are different, please let us know which one is the correct one. Otherwise - your purchase will be sent to your shipping address.
We accept PayPal payments.
For wholesale orders – please contact us for more details.
Payment is expected immediately after the order is placed.
Please contact us if there is a delay or problem.
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We are happy to arrange a layaway payment plan for items totaling over $500. Contact us for details. Item must be paid in full before shipping.
Layaway payments are accepted on an agreed-upon schedule to be preferably not more than 3 payments total. Longer payment schedules can be arranged for higher-priced gold and diamond items.
We want you to be happy with your purchase!
We have a 14-day return policy, which means you have 14-days after receiving your item to request a return. If you are unhappy with your purchase, please contact us right away (within 7 days of receipt) so we can work together towards resolving the issue.
To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, and in its original jewelry box. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and fix it.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom products (special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Custom orders and personalized jewelry are non-refundable and non-exchangeable. We are sure you understand! However, we will work with you to try and resolve any issue you may have.
We do not accept returns or exchanges on resized rings.
**Return shipping charges remain the responsibility of the buyer**
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Most custom made to order jewelry is not returnable for a full refund. However, If Approved:
* Customer must notify shop within 48 hours of receipt
* Customer pays shipping plus 15% restocking fee
* Jewelry MUST be in new, unworn, unaltered condition
* Item must be returned/shipped within 14 days, with tracking and insurance
* Unusual situations will be handled on a case by case basis. Please contact us with any concerns.
* Rings made to size, are subject to a 30% restocking fee.
* Shipping is non-refundable
* Hand engraved, personalized items, custom orders, and personalized jewelry are not eligible for return.
We recommend shipping returned merchandise via insured parcel post for tracking purposes. We will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled. Shipping charges for any returned item(s) are the client’s responsibility.
* We reserve the right to refuse the return of any merchandise that does not meet the above return requirements in our sole discretion.